BMW X5 G05/G18 M PERFORMANCE CONVERSION KIT

Does the product come with a warranty? What does the warranty cover?

To qualify for a return, your item must be unused and in the same condition as received. It must also be in its original packaging.
To complete your return, a receipt or proof of purchase is required.
Once you have received your order from the delivery date, you will have up to 14 days from that period to return the product.

1. What should I do if my payment fails?

You can try making the payment again. If it still doesn't go through, please contact us via WhatsApp at +1 740-703-2687 or email us at teamvisionaries668@gmail.com.

2.Can I use coupons or discount codes? How do I use them?

We regularly share our discount codes on our YouTube channel, X (formerly Twitter), and Instagram. Additionally, we periodically provide invitation codes to our partnered influencers. Stay tuned!

3.Do you offer installment payment options?

We have partnered modification shops worldwide, including locations in Wisconsin, Ohio, Azerbaijan, Turkey, and China (Changzhou and Suzhou). Installation fees are not included in the product price. The exact installation cost will be communicated and confirmed by the staff at each specific location.

1.How long does shipping usually take?

Depending on whether the product is a custom order, its size, and weight, it may be shipped via sea or air freight. The typical delivery time is 2-4 weeks.

2.Do you offer expedited shipping?

For urgent items, please contact us via WhatsApp at +1 740-703-2687 or email us at teamvisionaries668@gmail.com.

3.What are the shipping costs? Do you offer free shipping?

Depending on the weight, volume, and shipping method, our shipping fees range from $20 to $400. For bulk purchase inquiries, please contact us via WhatsApp at +1 740-703-2687 or email us at teamvisionaries668@gmail.com.

4.How can I track my order?

After placing your order, you will receive a notification email once the item is shipped. We work with multiple logistics partners and will provide you with a tracking website and tracking number so you can monitor your shipment in real time.

1.How do I request a return or exchange?

Upon receiving and inspecting your returned item, we will notify you via email about the approval or rejection of your refund. If approved, a 15% restocking fee will be applied, and the refund will be processed. The credit will be automatically applied to your credit card or original payment method within a specified number of days.
We only replace items that are defective or damaged. If you need to exchange it for the same item, email us at teamvisionaries668@gmail.com.

2.Can I get a refund if I’m not satisfied with the product?
3.What is the return period?
4.Do I need to pay for return shipping?

To return your product, please contact us.
You are responsible for the shipping costs, and these costs are non-refundable. If you receive a refund, the return shipping cost will be deducted from it.
The time it takes for your exchanged product to reach you may vary based on your location. For items over $75, consider using a trackable shipping service or purchasing shipping insurance, as we cannot guarantee receipt of your returned item.

1.How do I create or manage my account?

You can register an account by clicking on the user icon in the homepage navigation bar.

2.How can I view my order history?

Log in to your account to view your purchase information. Additionally, when items are shipped, the tracking information will also be sent to the email linked to your account.

3.What should I do if I forget my password? How can I reset it?

On the login page, click on "Forgot password," enter your email address, and follow the instructions sent to your email to set a new password.

4.Can I cancel or modify my order?

If you need to cancel or modify your order, please contact us as soon as possible via WhatsApp at +1 740-703-2687 or email us at teamvisionaries668@gmail.com.

1.How can I contact after-sales support or encounter an issue with the product?

Please contact us as soon as possible via WhatsApp at +1 740-703-2687 or email us at teamvisionaries668@gmail.com.

2.Do you provide tutorials or technical support for using the product?

For modification kits that require technical expertise, if your vehicle is located in Wisconsin, Ohio, Azerbaijan, Turkey, or Changzhou and Suzhou in China, you can have the kit installed at our local modification shops. For those who prefer to handle the installation themselves, we will provide an electronic installation manual.

3.What are the service hours for after-sales support?

7/24.

1.Is my personal information secure?
Yes, your personal information is secure. Our site, hosted on Shopify, uses industry-standard encryption protocols to protect your data and ensure privacy.

2.Is my payment information protected?
Absolutely. We use Shopify’s secure payment gateway, which employs advanced encryption and security measures to safeguard your payment information during transactions.

3.How can I view and manage my privacy settings?
You can view and manage your privacy settings through your Shopify account dashboard. For further assistance or detailed instructions, please refer to Shopify's privacy settings guide or contact our support team.

1.Do you offer gift wrapping services?

If you require gift wrapping, please mention it in the order notes or contact us directly. We will do our best to accommodate your request.

2.Can the product be customized with personalized content?

For bulk orders and customized products, we can offer personalized options based on your needs. Please contact us to discuss your specific requirements.

3.If the product is a gift, can the invoice exclude the price?

Currently, we are unable to exclude the price from the invoice. However, if you need any specific arrangements, please contact us directly to discuss possible solutions.

4.Is the product suitable for specific groups (e.g., children, elderly)?

Our products are designed for all car enthusiasts and do not have age-specific restrictions. They are suitable for anyone with an interest in car modifications.